a comprhensive guide to registration, audit guidelines, and successfull certification Hutchins, Greg creator text New York John Wiley & sons 1997 second ed. monographic eng 259 p. ; 24 cm Introduction: Taking Care of Business. -- Chapter 1 Competitiveness Basics. -- Chapter 2 The Changing Nature of Quality. -- Chapter 3 A Better Way to Manage. -- Chapter 4 Global Sourcing. -- Chapter 5 Global Standards. -- Chapter 6 ISO 9000 Quality Systems Standards. -- Chapter 7 ISO 14000 Environmental Management System Standards. -- Chapter 8 Conformity Assessment. -- Chapter 9 ISO 9000 Registration. -- Chapter 10 Quality Auditing. -- Chapter 11 Ten Easy Steps to Secure ISO 9000 Registration. -- Chapter 12 Closing the Cycle Registration, Part II. -- Chapter 13 In Their Own Words. -- Chapter 14 The Future Is Now. -- Appendix: Sample Corporate Quality Manual. -- Glossary. -- Resources. --Index. Greg Hutchins. CALIDAD NORMAS ISO 9000 0471132829 UTN FRRo 240912 683